Concurrent Session 4A

Raising the Bar: How Block Chain and AI Solutions Can Enhance the Public Sector

Expectations of government are rising as the public becomes increasingly empowered and vocal. To overcome financial and resource constraints and satisfy rising demands for efficiency, integrity and security, government can invest in blockchain and AI solutions that improve the effectiveness, transparency and speed of public service delivery. This session explains how the public services delivery system is aligning itself with digital in the age of IR4.0, and how the hybrid human-machine model can deliver greater customer satisfaction and public trust.